Frequently Asked Questions
Why use a professional pet sitter?
As a professional pet sitting company, Katherine’s K9s is a member of the National Association of Professional Pet Sitters. Through our affiliation with this organization we receive ongoing education opportunities, professional networking, and the latest information on pet sitting in the United States. We also have formalized processes in place for requesting and viewing appointments and we provide emailed service notes complete with pictures for every service. These extra steps set us apart from hobby sitters, and allow us to give you peace of mind when you have to be away from your pets.
Is Katherine’s K9s bonded?
Yes, Katherine’s K9s is bonded and insured. Certificate of Insurance is available upon request.
What types of pets do you care for?
Katherine’s K9s cares for dogs, cats, “pocket pets,” reptiles, birds and fish.
What is KK9 doing in regards to COVID-19 safety?
Katherine’s K9s knows that your pet needs care, even during a pandemic! We take precautions to ensure we are still providing safe and effective care. Hand sanitizing and washing before and after every visit, as well as wearing masks in each home help us keep germs from spreading while we work. We also work with each client to determine the best way to care for their pet(s) inside and outside the home. Please see our section dedicated to COVID-19 protocols for more information.
How do I sign up for service if I’m a new client?
In order to get started with service you’ll need to create an account in Time to Pet. If you have questions before signing up, feel free to send us a message and Katherine will respond to you directly!
How do I schedule or cancel services?
Services are scheduled in Time to Pet, or by emailing or messaging our Office Manager. Once you have created your Time to Pet account you will be able to create your own service request, or contact our Office Manager directly to request service.
How are keys handled?
Katherine’s K9s uses industrial-grade lockboxes to store keys during your service period.
How do I make payment?
Payments can be made by logging into your Time to Pet account and clicking “payment.”
Should I tip my pet specialist?
Employees keep 100% of their tips, so if your pet care specialist did a great job they’d love to have your appreciation, whether through a Time to Pet “Happiness Survey,” or a tip! Happiness Surveys and Tips can be added in your Time to Pet account.
My pet requires medicine, can your pet specialists administer medicine?
Yes! We are trained to provide basic routine medical care. If you have a specific question about your pet, please send us a message with more information.
How much advance notice do you require?
We always try to accommodate requests as they come in. Holidays and summertime tend to be more busy than other times of year. Please reach out to us as soon as you know you need service and we will do everything we can to support you!
Do you work holidays?
Yes! Katherine’s K9s is open 365 days a year!
What happens during inclement weather?
Every pet is different - one dog’s inclement weather may be another dog's favorite season! We have developed protocols that help us provide safe service to all of our pets regardless of weather. We remain open regardless of weather, but if it isn’t safe for your dog to be outside for an extended period of time we have games and puzzles we can play, as well as good, old-fashioned snuggle time. Every service focuses on physical AND mental stimulation, and we are able to flexibly shift to match your pet’s needs.
What type of methods do you use when walking/training pets?
Katherine’s K9s uses positive reinforcement training methods. These methods align with our bond, teach, integrate philosophy. We believe that animals learn best when they are taught specifically what humans would like them to do. Our primary tools for working with animals are affection, treats, and verbal rewards. We build lasting memories by providing your pet with positive incentive and encouragement. You can rest assured that Katherine’s K9s will not use punitive or aversive techniques.
My dog pulls ahead when we walk. What type of gear can I use to stop this?
Pulling on the leash is a training issue. We recommend using a “no pull” harness if your dog pulls, but coupling that with good training techniques will be critical to your long-term success!
What type of gear do you recommend I use for walking my dog?
Every dog is different. Size, body shape and energy level are just a few of the considerations when determining walk gear for your dog. We are happy to provide an assessment of the gear you have and give recommendations. In any case it is important to incorporate training into your walk routine so that the gear you select is introduced properly to your dog.
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